Recognisable signals
- Upgrades are deferred until they become project work
- Alerts have no clear owner or follow-up
- Developers escalate pipelines and deployments ad hoc
- A third-party platform lacks transferable runbooks
Operations and continuity
Platform operations and support with clear boundaries
For software teams that use the platform but do not want to carry upgrades, platform signals and recurring delivery problems entirely by themselves.
Support starts after implementation or paid onboarding. Clusters, environments, components, contact paths, support window and responsibilities are made explicit first. Response time never equals guaranteed resolution time.
What does not need replacing by default
- Existing monitoring and processes that are reliable
- Application-team ownership for their workloads
- Current supplier relationships and managed-service responsibilities
- A useful platform baseline after technical onboarding
Operations and continuity
Possible directions
Support starts after implementation or paid onboarding. Clusters, environments, components, contact paths, support window and responsibilities are made explicit first. Response time never equals guaranteed resolution time.
Platform Maintenance for planned work and health checks
Monitoring & Response for agreed platform signals
Platform & Delivery Support for bounded pipeline and deployment help
Separate project work for major upgrades, extensions and workload migrations
Support levels
Maintenance, response and delivery support remain explicitly bounded.
A paid onboarding records the supported platform, components, window, contact paths and ownership before support starts.
From EUR 1,990 per month — For Level 1 Platform Maintenance. Clusters, environments, components, support window and change allowance are agreed before the start.
Platform Maintenance
- Coverage
- Cluster and environment counts are recorded contractually after onboarding.
- Window
- Planned maintenance in an agreed working window; no implied 24/7 coverage.
- Response
- Incident response is not included. Response time is not resolution time.
- Included
- Periodic updates, patching, health checks and small corrections for agreed platform components.
- Outside scope
- Application work, major upgrades, redesign and new platform modules remain separate project work.
Monitoring & Response
- Coverage
- Included clusters, environments, alerts and escalation channels are explicitly recorded.
- Window
- Response within the agreed support window; no 24/7 unless separately agreed later.
- Response
- Response time covers triage and starting the investigation, not guaranteed resolution.
- Included
- Level 1 plus response to agreed platform signals and investigation of instability.
- Outside scope
- Components that were not onboarded, application incidents and structural extensions are out of scope.
Platform & Delivery Support
- Coverage
- Platform and delivery components are named and bounded during onboarding.
- Window
- Availability and contact paths follow the agreed support window.
- Response
- Triage for platform, pipeline and deployment issues; resolution depends on cause and external parties.
- Included
- Level 2 plus developer questions and small changes within an agreed monthly allowance.
- Outside scope
- Unbounded project delivery, workload migrations and application development are not included.
Approach
From first picture to working improvement
- 01No-obligation and high-level
First platform conversation
We establish the situation, fit and whether Platform Discovery is the right next step.
A focused first exploration - 02Paid assessment
Platform Discovery
We assess workloads, cloud resources, Terraform, delivery, security, state and operations.
Substantiated scope and estimate - 03Fixed or phased
Implementation
Deliverables, effort estimate and budget guardrails stay visible per phase.
Build on confirmed choices - 04After go-live
Stabilisation
Go-live is followed by validation, documentation and controlled handover.
From delivery to control - 05Structural continuity
Platform Support
Bounded maintenance and support follow only within explicit agreements.
Clear coverage and agreements
Concrete output
- Onboarding report and supported-component inventory
- RACI, contact paths and escalation flow
- Maintenance and upgrade schedule
- Alert, runbook and recovery agreements
- Monthly bounded scope and improvement backlog
Good fit when
- the team develops and deploys day to day
- platform ownership needs structural but bounded support
- scope transparency matters more than a vague helpdesk promise
Less suitable when
- 24/7 coverage is required without a separate agreement
- application support is expected as unlimited platform support
- an undocumented third-party platform must be covered without paid onboarding
Relevant case
Bettr Group
Designing, building and improving secure cloud environments across multiple companies with different levels of maturity and platform needs.
FAQ
Frequently asked questions
Is 24/7 included?
No. No 24/7 coverage is promised. The support window and escalation path are agreed before the start.
Response time versus resolution time?
Response time starts triage. Resolution depends on cause, impact, access and cloud or software suppliers.
Can an existing platform be onboarded?
Yes, after paid onboarding covering architecture, versions, components, alerts, access and maintenance backlog.
First platform conversation
Discuss platform operations and support
Share the broad situation and trigger. The first platform conversation establishes fit and next step; detailed analysis follows as paid Platform Discovery.
Useful context
Do not share sensitive infrastructure details in this form.
- Current cloud and application landscape
- Main operational or growth bottleneck
- Relevant deadline, audit or customer requirement